Shipping Policy

Last Updated: 28/02/2025

Thank you for shopping with Dirty2Dreamy! We are committed to delivering high-quality car detailing products in a timely manner. Please review our shipping policy below.

Order Processing

• Orders are processed within 1-2 business days (excluding weekends and holidays).
• Orders placed after 3pm will be processed on the next business day.
• You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order. Estimated delivery times:

• Standard Shipping (3-7 business days) – [UPS]
• Expedited Shipping (2-3 business days) – [UPS]

Note: Delivery times are estimates and may vary due to weather, carrier delays, or unforeseen circumstances.

Shipping Carriers

We ship via [UPS, FedEx, USPS, DHL] depending on the shipping method selected and destination.

International Shipping

• We currently [do] offer international shipping.
• If international shipping is available, customs, duties, and taxes are the responsibility of the customer.

Lost, Stolen, or Damaged Packages

• Dirty2Dreamy is not responsible for lost, stolen, or damaged packages once they have been handed over to the carrier.
• If your package is lost or stolen, please file a claim with the shipping carrier.
• If your package arrives damaged, contact us at [THEBESTDETAILINGPRODUCTS@DIRTY2DREAMY.COM] within 48 hours with photos of the damage, and we’ll assist you.

Incorrect Shipping Address

• Customers are responsible for providing the correct shipping address at checkout.
• If an incorrect address is entered, please contact us immediately at THEBESTDETAILINGPRODUCTS@DIRTY2DREAMY.COM. If the order has not shipped, we will update the address.
• If the order has already shipped, we are unable to make changes, and the customer may need to place a new order.

Order Tracking

Once your order ships, you will receive an email with tracking information. You can track your order using the link provided. If you do not receive a tracking number, please contact us at THEBESTDETAILINGPRODUCTS@DIRTY2DREAMY.COM

Returns & Exchanges

For information on returns, please refer to our [Return Policy].

If you have any questions about our shipping policy, feel free to contact us at THEBESTDETAILINGPRODUCTS@DIRTY2DREAMY.COM

Returns

You have 30 days from the date of delivery to return your item(s) for a full refund or exchange, provided the product is in its original condition and packaging.

Eligibility for Returns

• Products must be unused, unopened, and in resalable condition.
• If your item is damaged or defective, please contact us immediately for assistance. We may require a photo of the damaged product to process the return.

Non-Returnable Items
Certain products cannot be returned for hygiene or safety reasons. This includes:

• Opened or used cleaning supplies
• Products marked as non-returnable on the product page

How to Return

1. Contact us at [email address] or via our website to initiate the return process.
2. Include your order number and the reason for the return.
3. We’ll provide instructions for sending the item back.

Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If the return is approved, a refund will be processed to your original payment method. Please note, shipping fees are non-refundable.

Exchanges
If you wish to exchange an item for a different product, please contact us within 30 days of delivery to discuss the process. Exchanges are subject to product availability.

Shipping Costs
You are responsible for return shipping costs, except in cases where the product is defective or an error was made on our part. We recommend using a trackable shipping service to ensure your return is received.

Customer Support
For any questions or assistance with returns, please contact us at: info@dirty2dreamy.com

For any questions or assistance, please contact us at: info@dirty2dreamy,com